User login |
AnsweringWhen phone rings pick up handset and answer:
If they wish to speak to someone else just push the left hand button on the phone next to their name then hang up. If the person requested is unavailable, offer an alternative person who may be able to assist. If this is not possible, note details on a piece of paper along with time and date, their name and record details such as their order number or out invoice number as appropriate. Ensure to obtain their phone number if they are not well known to you. |